Privacy Policy

Effective Date: July 23, 2026

nAIhbor LLC (“nAIhbor,” “we,” “us,” or “our”) provides AI-assisted office services — including call answering, appointment scheduling, and quote follow-up communications — to home service businesses (“Business Clients”). This Privacy Policy explains how we collect, use, and protect information in the course of providing these services.

1. Information We Collect

We collect and process the following categories of information on behalf of our Business Clients:

Customer contact information: name, phone number, and email address, provided to us by our Business Clients or collected directly during a phone call we answer on a Business Client’s behalf.
Service and job details: descriptions of the service requested, quote amounts, service addresses, and appointment scheduling information.
Communication records: text messages, call recordings, and call transcripts generated in the course of providing our services.
Consent records: documentation of when and how a customer consented to receive text messages from a Business Client through our platform.

We do not require or collect sensitive personal information such as Social Security numbers, financial account details, or health information as part of these services.

2. How We Use Information

Information collected is used solely to:

Send appointment confirmations, quote follow-up messages, and related communications on behalf of the Business Client whose services were requested.
Answer inbound phone calls, qualify service requests, and schedule appointments on behalf of the Business Client.
Maintain records necessary for the Business Client to fulfill the requested service.
Comply with legal, regulatory, and safety obligations, including honoring opt-out requests.

We do not sell customer information, and we do not use customer contact information for our own marketing purposes or share it with third parties for their marketing purposes. Information is used exclusively to deliver the service the customer engaged with a Business Client to receive.

3. Text Messaging

If you receive a text message from a Business Client through the nAIhbor platform, it is because you provided your phone number and consented to receive such messages — typically through a service estimate, intake form, or similar request submitted directly to that business.

You may reply STOP at any time to immediately and permanently opt out of future text messages. Once you opt out, we do not send further messages to that number through our platform.
You may reply HELP for assistance, or to be directed to the Business Client’s contact information.
Message frequency varies by the service requested; typically no more than a few messages related to a specific quote or appointment.
Message and data rates may apply, as determined by your mobile carrier.

4. Call Recording

Calls answered by our automated assistant may be recorded for quality and service purposes. Callers are informed of this at the start of the call. Recordings and transcripts are retained for a limited period (up to 90 days) for service quality and dispute-resolution purposes, then deleted or anonymized.

5. Data Sharing

We share information only as necessary to provide our services:

With the Business Client whose services the customer engaged with (they are the business relationship; we act as their service provider).
With infrastructure providers necessary to deliver the service (for example, telecommunications and messaging providers), solely for the purpose of transmitting communications.

We do not sell, rent, or share customer information with third parties for advertising or marketing purposes.

6. Data Retention and Deletion

We retain customer information only as long as necessary to provide services to the relevant Business Client, or as required by law. A Business Client or an individual customer may request deletion of information by contacting us using the information below; we will honor such requests within 30 days except where retention is required by law or active dispute resolution.

7. Your Rights

Depending on your location, you may have rights to access, correct, or delete personal information we hold about you. To exercise these rights, contact us using the information below.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be reflected by an updated effective date at the top of this page.

9. Contact Us

For questions about this Privacy Policy or to make a data request, contact:

nAIhbor LLC
Email: [email protected]